Service & Repair — through the Soundz app
Service requests for your Soundz in-ear monitors are now handled through the Soundz app. You open a service ticket in the app, our lab takes over, and you follow the whole journey — reception, lab check, repair, ready for return — with a notification at every step.
How to open a service ticket
- Download the Soundz app — Google Play · App Store.
- Create your account using the same mobile number and email you used for your order — your in-ear monitors appear automatically in your profile.
- Open a ticket: go to Support, choose New request, describe the issue (you can attach photos) and select how the IEMs will reach us — drop-off at the Athens showroom or ACS courier to the lab.
- Track everything in the app: reception, lab check, repair and when they are ready. If you need it, you can request a loaner pair for as long as your IEMs are with us.
Important: please do not ship your in-ear monitors before opening a ticket — once it is open, the team will guide you through the next steps.
Sound seems off? Try this first
If the sound is distorted or weaker, the wax protection filters may need changing. Watch how:
If the problem persists after changing the filters, open a service ticket from the app.
We recommend a cleaning & check service every 6 months.
