[ WELCOME TO SOUNDZ SUPPORT ]

WE ARE HERE TO HELP YOU

1

One of our experts is here to answer your questions. Just email us to support@soundzcustom.com

2

You are not sure which product covers your needs? Do not hesitate to email us to support@soundzcustom.com

3

The distance can not stop us from loving your hearing! We offer shipping worldwide with DHL Express.

[ ΗΟW TO ORDER ]

CUSTOM MADE EARPLUGS

JUST FOLLOW THE STEPS

Choose the products you desire
Add the accessories you like
Proceed to checkout
Pay your order and send us the payment receipt

5. EAR IMPRESSION PROCEDURE

At one of our Soundz cooperative hearing centers

In order to make your custom made earplugs, we need your ear impressions. We do not charge the ear impression procedure at our Soundz cooperative hearing centers you can find at our map.

If you do not have a Soundz cooperative center near you, email us and we can find a hearing center to take your impressions. The average cost for this service is usually 20 – 40 euros. You can ask the hearing center to scan your impressions and email us the .stl file to orders@soundzcustom.com along with your order number.

You can also ship us the impressions via post office or a courier company.

[ PAYMENT ]

YOU CAN PAY VIA

DEBIT – CREDIT CARD
PayPal
BANK WIRE TRANSFER

[ SHIPPING ]

DHL express courier

Shipping time is usually 1 to 5 days.

[ DELIVERY TIME ]

For SOUNDZ Universal fit and accessories, we ship our products in 1 to 3 working days (depending on availability) from the day of the order
For SOUNDZ custom fit products we usually need 5 to 15 working days to make the products (depending on how busy our lab is) from the day we receive your ear impressions

Frequently asked questions

How can I order custom made earplugs?

For all custom made earplugs we need your ears impressions. Check out our map and find the nearest Soundz impression-taking center near you. If there is no cooperative center near you, contact us and we will help you find one.

Is there any additional charge for the impression-taking procedure?

Τhe usual fee for impression-taking in an average audiology-hearing center is 20€ to 40€. Contact us and we will help you find a hearing center near you.

Which payment methods can I use to check out?

We accept all major credit cards (MasterCard, Visa, Maestro) as well as bank-wire transfer and PayPal

What is your warranty policy?

We offer a 1-year limited warranty on all purchases through our site. You can find more information on our policy here: Warranty Policy.

What is the return policy for purchased products?

We offer a 30-day no-questions-asked return policy to all of our Soundz Universal products! However, we do not offer a return policy for our Soundz Custom-made products. You can find more information on the policy here: Return Policy

Do you deliver products with express delivery worldwide?

Yes! We offer DHL express delivery.

How long do I have to wait for my Soundz Custom-made Earplugs to be delivered?

Since we have your ear impressions, our lab needs usually 5 to 10 days to manufacture the custom molds. However, in busy periods, the manufacturing procedure may take up to 10 – 15 days.

Can I track my order?

Yes, we will mail you the tracking number when we ship your order.

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. You will also receive a confirmation email at the email address you provided at registration. If you’re still unsure about your order, you can always contact us at orders@soundzcustom.com.

My Soundz Uni Earplugs do not fit! What can I do?

In the packaging, we supply two sizes that fit most people (Medium and Large for men & Small and Medium for women and children). If you have any questions don’t hesitate to email us!

How can I change or cancel my order?

You can send us an email to orders@soundzcustom.com, writing the details you want, along with the number of your order, asap. If you have ordered Soundz Custom-made Earplugs and we have already taken your ear impressions, your order can not be canceled.

Can I upgrade my Soundz earplugs?

Yes! We offer a 30-day upgrade policy to all our Soundz Universal earplugs. You can upgrade your earplugs to the additional custom-made model in the same category. For example, if you have purchased Soundz Uni Music, you can upgrade them only to Soundz Music Pro, within 30 days after the purchased date.

[ WELCOME TO SOUNDZ SUPPORT ]

WE ARE HERE TO HELP YOU

1

2

3

[ ΗΟW TO ORDER ]

CUSTOM MADE EARPLUGS

[ PAYMENT ]

YOU CAN PAY VIA

[ SHIPPING ]

[ DELIVERY TIME ]

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Frequently asked questions

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