[ WELCOME TO SOUNDZ SUPPORT ]

WE ARE HERE TO HELP YOU

1

One of our experts is here to answer your questions. Just email us to support@soundzcustom.com

2

You are not sure which product covers your needs? Do not hesitate to email us to support@soundzcustom.com

3

The distance can not stop us from loving your hearing! We offer free shipping worldwide for orders over 60€

[ ΗΟW TO ORDER ]

CUSTOM MADE EARPLUGS

JUST FOLLOW THE STEPS

  1. Choose the products you desire
  2. Add the accessories you like
  3. Proceed to checkout
  4. Pay your order and send us the payment receipt

5. EAR IMPRESSION PROCEDURE

At one of our Soundz cooperative hearing centers

In order to make your custom made earplugs, we need your ear impressions. We do not charge the ear impression procedure at our Soundz cooperative hearing centers you can find at our map.

If you do not have a Soundz cooperative center near you, email us and we can find a hearing center to take your impressions. The average cost for this service is usually 20 - 40 euros. You can ask the hearing center to scan your impressions and email us the .stl file to orders@soundzcustom.com along with your order number.

You can also ship us the impressions via post office or a courier company. 

[ PAYMENT ]

YOU CAN PAY VIA

  • BANK WIRE TRANSFER

PIRAEUS BANK - IBAN: GR28 01726060 0056 0607 0514 030

BENEFICIARY: Earmedical

BIC PIRBGRAA

  • DEBIT - CREDID CARD

You will be transferred to Piraeus bank secure page and pay by VISA, MASTERCARD, AMERICAN EXPRESS & DINERS.

  • PayPal

The safest way to make your payments!

[ SHIPPING ]

FREE SHIPPING FOR ORDERS OVER 60€

1. ELTA Post Office

Delivery time 7 to 30 days

2. DHL courier

Delivery time 1 to 5 days 

3. Eurosender (Only for Europe)

Delivery time 4 to 12 days

[ DELIVERY TIME ]

  • For SOUNDZ Universal fit and accessories, we ship our products in 1 to 3 working days (depends on availability) from the day of the order
  • For SOUNDZ custom fit earplugs we need 5 to 10 working days to make the products (depends on how busy our lab is) from the day we receive your ear impressions

Got questions?

We have the answers!

Contact us at

support@soundzcustom.com

Frequently asked questions

How can I order custom made earplugs?

For all custom made earplugs we need your ears impressions. Check out our map and find the nearest Soundz impression-taking center near you. If there is no cooperative center near you, contact us and we will help you find one.

Is there any additional charge for the impression-taking procedure?

No, there is no additional charge for the ear impression-taking procedure in any of our cooperative Soundz impression-taking centers. However, the usual fee for the impression-taking in an average audiology-hearing center is 20€ to 40€. Contact us and we will help you find a hearing center near you.

Which payment methods can I use to check out?

We accept all major credit cards (MasterCard, Visa, Maestro) as well as bank-wire transfer and PayPal

What is your warranty policy?

We offer a 1-year limited warranty on all purchases through our site. You can find more information on our policy here: Warranty Policy.

What is the return policy for purchased products?

We offer a 30-day no-questions-asked return policy to all of our Soundz Universal Earplugs! However, we do not offer a return policy for our Soundz Custom-made Earplugs. You can find more information on the policy here: Return Policy

Do you deliver products that I purchase free of charge?

Yes! We offer free shipping worldwide on orders over 60€.

How long do I have to wait for my Soundz Custom-made Earplugs to be delivered?

Since we have your ear impressions, our lab needs usually 5 to 7 days to manufacture the custom molds. However, in busy periods, the manufacturing procedure may take up to 10 - 15 days. 

Can I track my order?

Yes, we will mail you the tracking number when we ship your order.

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. You will also receive a confirmation email at the email address you provided at registration. If you’re still unsure about your order, you can always contact us at orders@soundzcustom.com.

My Soundz Uni Earplugs do not fit! What can I do?

In the packaging, we supply two sizes that fit most people (Medium and Large for men & Small and Medium for women and children). Please read the instructions with a QR scanner. If you have any questions don't hesitate to email us!

How can I change or cancel my order?

You can send us an email to orders@soundzcustom.com, writing the details you want, along with the number of your order, asap. If you have ordered Soundz Custom-made Earplugs and we have already taken your ear impressions, your order can not be canceled.

Can I upgrade my Soundz earplugs?

Yes! We offer a 30-day upgrade policy to all our Soundz Universal earplugs. You can upgrade your earplugs to the additional custom-made model in the same category. For example, if you have purchased Soundz Uni Music, you can upgrade them only to Soundz Music Pro, within 30 days after the purchased date.