[ WELCOME TO SOUNDZ SUPPORT ]

WE ARE HERE TO HELP YOU

1

One of our experts is always here to help you with technical support. Just email us at support@soundzcustom.com

2

Not sure what product is suitable for your needs? Don't hesitate to email us at support@soundzcustom.com

3

Distance can't stop our passion to love your hearing. We offer free shipping worldwide for orders over 60€

[ HOW TO ORDER ]

CUSTOM MADE EARPLUGS

JUST FOLLOW THE STEPS

1. Select the products you wish to order.
2. Add your accessories and extras.
3. Add your products to the basket.
4. Check out, pay and print your receipt.

5. IMPRESSIONS TAKING PROCEDURE

In one of our cooperating Soundz hearing centers

For all custom made products we need your ears impressions. Check the map and find the nearest fitting center. Send us an email and we will be able to book you an appointment. When you have the impressions taken, they will be sent directly to us by the center. The cost of the “impressions taking” and shipping is included in the price only in the regions of the cooperating Soundz centers that are included in our map! 

If there is no cooperative Soundz center in your country, contact us and we will help you find a hearing center near your home. If you already have your ear impressions,  you can ship them to our address: Megalou Alexandrou 21, Larissa, Greece, 41222, Earmedical Hearing Centers. After receiving your impressions we will make your products and deliver them to you within 10 - 30 working days worldwide (It depends on the shipping method you choose).

[ PAYMENT ]

 

YOU CAN PAY VIA

Bank deposit or wire transfer

Piraeus Bank - IBAN: GR28 01726060 0056 0607 0514 030

Beneficiary: Earmedical

Debit or Credit card – Secure transaction

During your transaction, you are transferred to the safe environment of the Cooperating Bank Site for VISA, MASTERCARD, AMERICAN EXPRESS and DINERS credit cards. None of your personal or credit card’s privacy data is being known to us or saved in any file. Your transaction is strictly between you and the bank.

Payment with PayPal

Paypal is the fastest, safer way to make an online payment.

[ SHIPPING ]

 

ALL INTERNATIONAL SHIPPING ARE MADE VIA

  • ELTA, A' class Priority, registered. We offer free shipping worldwide on orders over 60€

Please Visit the ELTA Track and Trace webpage to track your order.

  • DHL express.

Please Visit the DHL Track and Trace webpage to track your order.

  • EUROSENDER

Only for shipping in Europe

DELIVERY TIME

For all the Soundz Uni Earplugs & Accessories the delivery time worldwide is 5-20 working days from the payment confirmation by ELTA regular mail, 3-7 working days by Eurosender and 1-5 working days by DHL express. (subject to availability)

For all the Soundz Custom-Made Earplugs the delivery time worldwide is 10 - 30 working days from the day we receive your ear impressions, by all shipping services. 

Got questions?

We got the answers! 

Feel free to ask _

support@soundzcustom.com

Frequently Asked Questions

How can I order custom made earplugs?

For all custom made earplugs we need your ears impressions. Check out our map and find the nearest Soundz impression-taking center near you. If there is no cooperative center near you, contact us and we will help you find one.

Is there any additional charge for the impression-taking procedure?

No there is no additional fee in any of our cooperative Soundz centers. The fee to the impression taking procedure is included in the final retail price, only in our cooperative Soundz centers.

Which payment methods can I use to check out?

We accept all major credit cards (MasterCard, Visa, Maestro) as well as bank-wire transfer and PayPal

What is your warranty policy?

We offer a 1-year limited warranty on all purchases through our site. You can find more information on our policy here: Warranty Policy.

What is the return policy for purchased products?

We offer a 30-day no-questions-asked return policy to all of our Soundz Universal Earplugs! However, we do not offer a return policy for our Soundz Custom-made Earplugs. You can find more information on the policy here: Return Policy

Do you deliver products that I purchase free of charge?

Yes! We offer free shipping worldwide on orders over 60€.

How long do I have to wait for my Soundz Custom-made Earplugs to be delivered?

Since we have your ear impressions, our lab needs usually 5 to 7 days to manufacture the custom molds. However, in busy periods, the manufacturing procedure may take up to 10 - 15 days. 

Can I track my order?

Yes, we will mail you the tracking number when we ship your order.

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. You will also receive a confirmation email at the email address you provided at registration. If you’re still unsure about your order, you can always contact us at orders@soundzcustom.com.

My Soundz Uni Earplugs do not fit! What can I do?

In the packaging, we supply two sizes that fit most people (Medium and Large for men & Small and Medium for women and children). Please read the instructions for use. If you have any questions don't hesitate to email us!

How can I change or cancel my order?

You can send us an email to orders@soundzcustom.com, writing the details you want, along with the number of your order, asap. If you have ordered Soundz Custom-made Earplugs and we have already taken your ear impressions, your order can not be canceled.

Can I upgrade my Soundz earplugs?

Yes! We offer a 30-day upgrade policy to all our Soundz Universal earplugs. You can upgrade your earplugs to the additional custom-made model in the same category. For example, if you have purchased Soundz Uni Music, you can upgrade them only to Soundz Music Pro, within 30 days after the purchased date. Read the return policy. If you have any questions don't hesitate to email us.