[ WELCOME TO SOUNDZ SUPPORT ]

WE ARE HERE TO HELP YOU

1

One of our experts is here to answer your questions. Just email us to support@soundzcustom.com

2

You are not sure which product covers your needs? Do not hesitate to email us to support@soundzcustom.com

3

The distance can not stop us from loving your hearing! We offer free shipping worldwide for orders over 60€

[ ΗΟW TO ORDER ]

CUSTOM MADE EARPLUGS

JUST FOLLOW THE STEPS

  1. Choose the products you desire
  2. Add the accessories you like
  3. Proceed to checkout
  4. Pay your order and send us the payment receipt

5. EAR IMPRESSION PROCEDURE

At one of our Soundz cooperative hearing centers

In order to make your custom made earplugs, we need your ear impressions. We do not charge the ear impression procedure at our Soundz cooperative hearing centers you can find at our map.

If you do not have a Soundz cooperative center near you, email us and we can find a hearing center to take your impressions. The average cost for this service is usually 20 – 40 euros. You can ask the hearing center to scan your impressions and email us the .stl file to orders@soundzcustom.com along with your order number.

You can also ship us the impressions via post office or a courier company. 

[ PAYMENT ]

YOU CAN PAY VIA

  • BANK WIRE TRANSFER

PIRAEUS BANK – IBAN: GR28 01726060 0056 0607 0514 030

BENEFICIARY: Earmedical

BIC PIRBGRAA

  • DEBIT – CREDID CARD

You will be transferred to Piraeus bank secure page and pay by VISA, MASTERCARD, AMERICAN EXPRESS & DINERS.

  • PayPal

The safest way to make your payments!

[ SHIPPING ]

FREE SHIPPING FOR ORDERS OVER 60€

1. ELTA Post Office

Delivery time 7 to 30 days

2. DHL courier

Delivery time 1 to 5 days 

3. Eurosender (Only for Europe)

Delivery time 4 to 12 days

[ DELIVERY TIME ]

  • For SOUNDZ Universal fit and accessories, we ship our products in 1 to 3 working days (depends on availability) from the day of the order
  • For SOUNDZ custom fit earplugs we need 5 to 10 working days to make the products (depends on how busy our lab is) from the day we receive your ear impressions

Got questions?

We have the answers!

Contact us at

support@soundzcustom.com

Frequently asked questions

How can I order custom made earplugs?

For all custom made earplugs we need your ears impressions. Check out our map and find the nearest Soundz impression-taking center near you. If there is no cooperative center near you, contact us and we will help you find one.

Is there any additional charge for the impression-taking procedure?

Τhe usual fee for impression-taking in an average audiology-hearing center is 20€ to 40€. Contact us and we will help you find a hearing center near you.

Which payment methods can I use to check out?

We accept all major credit cards (MasterCard, Visa, Maestro) as well as bank-wire transfer and PayPal

What is your warranty policy?

We offer a 1-year limited warranty on all purchases through our site. You can find more information on our policy here: Warranty Policy.

What is the return policy for purchased products?

We offer a 30-day no-questions-asked return policy to all of our Soundz Universal Earplugs! However, we do not offer a return policy for our Soundz Custom-made Earplugs. You can find more information on the policy here: Return Policy

Do you deliver products that I purchase free of charge?

Yes! We offer free shipping worldwide on orders over 60€.

How long do I have to wait for my Soundz Custom-made Earplugs to be delivered?

Since we have your ear impressions, our lab needs usually 5 to 7 days to manufacture the custom molds. However, in busy periods, the manufacturing procedure may take up to 10 – 15 days. 

Can I track my order?

Yes, we will mail you the tracking number when we ship your order.

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. You will also receive a confirmation email at the email address you provided at registration. If you’re still unsure about your order, you can always contact us at orders@soundzcustom.com.

My Soundz Uni Earplugs do not fit! What can I do?

In the packaging, we supply two sizes that fit most people (Medium and Large for men & Small and Medium for women and children). Please read the instructions with a QR scanner. If you have any questions don’t hesitate to email us!

How can I change or cancel my order?

You can send us an email to orders@soundzcustom.com, writing the details you want, along with the number of your order, asap. If you have ordered Soundz Custom-made Earplugs and we have already taken your ear impressions, your order can not be canceled.

Can I upgrade my Soundz earplugs?

Yes! We offer a 30-day upgrade policy to all our Soundz Universal earplugs. You can upgrade your earplugs to the additional custom-made model in the same category. For example, if you have purchased Soundz Uni Music, you can upgrade them only to Soundz Music Pro, within 30 days after the purchased date.

What people say about us

facebook reviews

Soundz
5.0
Based on 25 reviews
powered by Facebook
Minas Tsigos A
Minas Tsigos A
2021-03-19T14:43:24+0000
Σαν τραγουδιστής ακριβώς αυτό που θέλω σε ήχο ! Καλά μπάσα και ακόμα καλύτερα μεσαία ,καλή εφαρμογή στο αυτί ,καθόλου κουραστικά ακόμη και μετά από 3 ώρες live ,δεν θέλεις να τα βγάλεις από τα αυτιά σου! Και το σημαντικότερο ,άρτιο και άμεσο service που σε άλλες... εταιρείες θα το πλήρωνες χρυσό ! Value for money και πλέον η Soundz είναι η εταιρεία μου ,δεν την αλλάζω και την συστήνω ανεπιφύλακτα !read more
George Ahas Lignos
George Ahas Lignos
2021-02-09T07:01:42+0000
«These are by far the most phenomenal set of in-ears I’ve ever owned. They are beautiful, and they sound bloody awesome too. I use them while playing shows and in long studio sessions.The precision and accuracy right through the sonic range, is unparalleled with... anything else that I've ever tried. The high-quality armature and electrostatic drivers deliver crisp, punchy and extended frequencies. Their 3D-Fit process ensures the precision and reliability, and honestly feels like there is nothing in my ears.On stage or in the studio the most important thing for me, is to have clean frequencies. The incredible isolation and stereo image allows me to hear even subtle changes in volume, panning, EQ and dynamics.They have been such an incredible investment in my musical journey. I would highly recommend them to any musician, singer, producer or audiophile out there.”G.read more
Γιάννης Τσαμπάζης
Γιάννης Τσαμπάζης
2021-02-04T12:31:23+0000
Εξαιρετική κατασκευή, τέλεια εφαρμογή και άψογος ήχος με βαθύ μπασο και ελαφριά πρίμα. Απαραίτητο εργαλείο για τους επαγγελματίες.
Nikos Stadiatis
Nikos Stadiatis
2021-02-02T11:12:21+0000
Πλέον κάτοχος των IEM BOOST...Δεν έχω λόγια για την άψογη επικοινωνία και το φανταστικό αποτέλεσμα...Θα το πρότεινα ανεπιφύλακτα σε οποιονδήποτε!Φανταστικός ήχος,100% εφαρμογή και πλήρης στήριξη ανά πάσα στιγμή...Νομίζω η καλύτερη επιλογή που θα μπορούσα να κάνω!
Δημήτρης Φωτίου
Δημήτρης Φωτίου
2021-01-30T19:09:35+0000
Εξαιρετική ποιότητα κατασκευής, τέλεια εφαρμογή ακόμα και στα universal μοντέλα και ήχος που ανταποκρίνεται σε κάθε προσδοκία. Τα in ears της Soundz συστήνονται ανεπιφύλακτα!
Themis Koparanidis
Themis Koparanidis
2021-01-24T20:43:02+0000
Τα soundz ήρθαν να αλλάξουν τη φάση! Η αναζήτησή του τέλειου -κομμένου και ραμμένου- στα μέτρα μας ήχου αρχίζει και τελειώνει εδώ. Η σωστή εξισορρόπηση η ικανότητα για δύναμη όταν τη χρειαστείς χωρίς να στερηθείς ούτε μια συχνότητα και η απόλυτη εφαρμογή σε κάνουν να... τα νιώθεις σαν προέκταση του αυτιού σου. Η ποιότητα κατασκευής είναι απαράμιλλη και πραγματικά δυσκολεύτηκα να διαλέξω χρώμα ! Tόσα χρόνια απλά συμβιβαζόμουν με ακουστικά και δε το ήξερα ,και κάτι που έλειπε για μας τους επαγγελματίες είναι επιτέλους μια ΕΞΥΠΗΡΕΤΗΣΗ άμεση, ανθρώπινη από άρτια καταρτισμένο προσωπικό και αυτό είναι που σε κερδίζει από την πρώτη στιγμή! ⭐️⭐️⭐️⭐️⭐️read more
Nikos Koumoundouros
Nikos Koumoundouros
2021-01-22T19:12:57+0000
Λεπτομέρεια και ευκρίνεια στα καλύτερα τους! Άψογος ήχος, πανέμορφος σχεδιασμένο κομμένος και ραμμένος πάνω μας! Στερεοφωνία όπως πρέπει ακούγοντας όλο το φάσμα τέλεια! Ακομα, αξίζει να αναφέρω την άψογη και πολύ γρήγορη εξυπηρέτηση! 100% worth it! 👌👌
Kostas Milonas
Kostas Milonas
2021-01-22T15:54:45+0000
Από την στιγμή που θα πιάσεις στα χέρια σου τα ακουστικά της soundz θα διαπιστώσεις πως μόνο και μόνο από το καλοδουλεμένο design που έχουν είτε είναι φθηνό είτε ακριβό μοντέλο θα μπει το κερασάκι στην τούρτα με το που τα δοκιμάσει κανεις! Αναλόγως τη φωνή η το όργανο... που ασχολείται κάποιος σου δίνει τη δυνατότητα να βρεις αυτό ακριβώς που σου ταιριάζει! ⭐️⭐️⭐️⭐️⭐️read more
George Migas
George Migas
2021-01-21T15:54:36+0000
Ότι καλύτερο σε in ear monitor έχω χρησιμοποιήσει ποτέ. Σωστή συχνοτική ισορροπία με απόλυτο fitting στο αυτί για βέλτιστο αποτέλεσμα. Καταπληκτικό φινίρισμα και άριστη συσκευασία ολοκληρώνουν την εμπειρία. Το customer support δεν θα μπορούσε να είναι καλύτερο με άμεσο... service και ανταλακτικά μέχρι και απλό καθαρισμόread more
Πολυχρονιάδης Αντώνης
Πολυχρονιάδης Αντώνης
2020-01-01T18:48:35+0000
I bought a pair of soundz uni music earplugs, and although i am not a professional musician or a dj, i am happy to have made this decision.The plugs sit comfortably in the earchannel and do not bother you at all, even after 6 or 7 hours. In my personal experience, it... feels like it crops out clipping that medium quality speakers produce when put to maximum output power, and leave behind a deep bass and clear high frequences. The sound reduction can be chosen between -15 and -20 dBa (-20 for me), however once you wear them you can have normal conversation with people around you.As an amateur festival and event attender my only advice is to include the safety cord in your purchase, you don't want to be searching the ground for the plugs in a dancing crowd (and don't worry about looking like a lunatic with cords coming out of your ears, they are a great conversation starter)My overall experience is positive to say the least. Next day delivery and extra gifts from the company and a personalised thanikng letter really made want to recommend this brand and product to everyone who hates next-day ear-buzzing.read more
Giorgos Kakouros
Giorgos Kakouros
2019-04-30T13:13:31+0000
If not the most obviously one of the most useful products for people who works or just going-out often in clubs and parties or generally places with highlevel db which are harmful for the ears. Crystal sound, easy conversations in loud music and no buzz in your ears... after being in a party or a place with highlevel db! Thanks Soundz for giving me the option of partying with high quality and no buzzing!read more
Dimitris Mastrokolias
Dimitris Mastrokolias
2018-11-24T03:01:18+0000
Got a pair of Infernos today and I totally recommend them!Perfect fit, discreet and the switch is very practical in the late hours.
Kwstas Sfakianakis
Kwstas Sfakianakis
2018-04-18T12:12:59+0000
Perfect fit, top quality and also the best protection for your ears!!
Menelaos Fytilis
Menelaos Fytilis
2018-04-17T13:23:16+0000
Margaritis Thomas
Margaritis Thomas
2018-04-05T17:51:05+0000
Perfect fit, stylish and comfortable I always wear my Inferno when I am in the club. I can enjoy the music and protect my hearing at the same time.
Spyros Tabas
Spyros Tabas
2018-03-28T02:02:26+0000
Soundz Inferno! ��
Konstantinos Karagkounis
Konstantinos Karagkounis
2018-03-27T14:44:46+0000
Εξαιρετικές!
Σπύρος Κονοφάος
Σπύρος Κονοφάος
2018-03-26T08:42:39+0000
Peter Schreurs
Peter Schreurs
2018-01-15T18:56:51+0000
Perfect fit and no stress in your ears. Even when using a helmet! Using the Soundz earplugs for racing exceeding 110 Db in the cockpit! Perfect fit with the #COMM-PRO communication system!
John Lian Chaikalis
John Lian Chaikalis
2017-12-04T16:08:50+0000
Isuru Anushanga Vidanapathirana
Isuru Anushanga Vidanapathirana
2017-11-08T03:58:09+0000
Djbello Sifis Mountrakis
Djbello Sifis Mountrakis
2017-11-07T22:39:15+0000
Constatino John Tsioris
Constatino John Tsioris
2017-11-03T15:45:59+0000
Nacho González
Nacho González
2017-10-15T09:51:28+0000
Iuliàn Dragomir
Iuliàn Dragomir
2017-10-14T10:14:13+0000
Dimitris Nikopoulos
Dimitris Nikopoulos
2017-10-02T11:37:55+0000
Super!! :D
Chris Vigos
Chris Vigos
2017-06-24T20:11:22+0000
Christos Nikas
Christos Nikas
2017-04-17T14:09:34+0000
Andreas Athineos
Andreas Athineos
2017-04-10T11:42:17+0000
Fanis Nasiaras
Fanis Nasiaras
2017-04-07T20:08:27+0000
Panos Gerontakis
Panos Gerontakis
2017-04-07T17:25:23+0000
Konstantinos Anassis
Konstantinos Anassis
2017-04-07T11:35:52+0000
Top Product, Top Customer Service. #loveyourhearing
Tassos Papagiannoulis
Tassos Papagiannoulis
2017-04-06T18:50:55+0000
Top quality products, highly recommended to all sound lovers !
Giorgos Karadimitris
Giorgos Karadimitris
2017-03-08T00:49:25+0000
Ελενη Τεγου
Ελενη Τεγου
2017-01-14T21:48:42+0000
Theodoros Fotos
Theodoros Fotos
2016-10-31T18:20:53+0000
Giannis Gianakis Gianoulis
Giannis Gianakis Gianoulis
2016-10-28T13:06:54+0000
Ανδρέας Στεριώτης
Ανδρέας Στεριώτης
2016-10-21T12:01:30+0000
Petros Manganaris
Petros Manganaris
2016-10-10T21:14:01+0000
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