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By using the website the visitor/user of the page agrees to be bound by the following terms and conditions, which apply to the entire content included in this website. So the visitor/user is obliged to read and understand the following terms before the use of this website and unless they fully agree with them, they should not use the services offered. The visitor/user is advised to check the content of terms & conditions for any changes.

If you continue using the website, even after changes have occurred, this implies the unconditional acceptance of those terms, on behalf of the visitor/user.


The website represents the electronic shop of the company Soundz. This electronic store (e-shop) gives the opportunity to our clients and the users of the internet to be informed online about the products offered by our company and shop online.



The whole design of this website, texts, graphics, the selection and arrangements thereof, are the property of the company Soundz and all rights are reserved to it.


During your transaction, you are transferred into the safe environment of the cooperating Bank for the use of your VISA, MASTERCARD, AMERICAN EXPRESS and DINERS credit cards. None of your personal data that refers either to you or your credit card is known to us and none of your credit card’s data is saved in any of our records. The transaction is strictly between you and the bank.


The products available for sale, their characteristics, the prices and their availability are pointed out on the website and are accessible to everyone. The users can learn more information about each product by clicking on the picture of the product itself. guarantees to keep its clients informed about the availability of the products but bears no responsibility for their availability makes every possible effort on a daily basis, to provide all the required information about each product (technical characteristics, prices etc). However, in order for any mistakes to be avoided, we would recommend that before you buy, to contact us if you realize that any price or product characteristic is beyond the usual or logical.

The prices given on the related catalogs under every product include VAT (24%), while the e-shop reserves its right to adjust the prices without the obligation to inform the general public.


The user has the right to conclude to a valid order through the e-shop, as long as he has legal capacity to do so in compliance with the provisions of the Greek Civil Code (provided that he/she has reached eighteen years of age and that he is not subject to judicial support to the sales contract. Orders could also be placed by legal representatives. Soundz Company reserves the right to claim from the guardian the return of any orders to be carried out by contractual incapable persons.


Force Majeure: If for any reason of force majeure (eg bad weather, strikes etc) we are not able to deliver your order within the forgone time, we will inform you via e-mail, in order to inform us whether you want your delivery to be completed under those circumstances. Soundz Company bears no responsibility for any situation out of its own liability and will do anything humanly possible for your own best favor. In cases that you have applied for an electronic order and upon delivery you realize that any of the product (or products) is missing, according to your initial order, please contact us to arrange all the parameters needed and send you the products that you did not receive at no extra charge.

Modification of terms. Soundz reserves the right to modify or update the terms and conditions of trades. The company is obliged to inform the present text for any change or addendum to be done to the terms and conditions. In case of no delivery of the products you have ordered (and if long unjustified time has passed since you applied for your order), please contact a representative of

For your convenience, we would recommend that you have the reference number of your order available, which will have been sent to the e-mail address that you have entered while placing your order.



You can find how we use your personal data on the Privacy Statement. The use of the website and its services implies the unconditional agreement of the visitor/user, with the terms mentioned in the privacy statement.


In order to carry out any transaction and place orders for products through the online store (e-shop) of Soundz, the client will be requested to disclose some personal data. While ordering the company will ask for the client’s full name and last name, the shipping address, the order billing address (in case it is different from the shipping address), the billing information (in case you have chosen to pay by invoice), a contact number and your e-mail address.


Your personal data communicated to our company are used, in compliance with the article 7A paragraph 1 (b) N. 2472/1997, in order the clients’ order and in any way will not to be disclosed, published or sold to third parties, unless the procedure as it is established by the legislation lifting secrecy (N. 2225/1994) is initiated or any obligations imposed by the national implementation of Directive 24/2006.

The data of your credit card are registered directly to the protected environment of your bank and our company does not maintain either knows any of the data on your credit card.


The website uses the information you provide while filling in the order application in order to contact you about (i) the delivery of your order to your place, (ii) the confirmation and identification of the client at any case that is required, (iii) for any new or alternative products that are offered by (iv) special offers in, (v) offers and newsletters of the company, (vi) activation of telephone or internet service, (vii) receipt of gifts after a contest. You have the choice of accepting or not to receive this kind of briefings from by sending your request via e-mail to the address

The registration of your personal data automatically means that you consent that these data can be used by the www.soundzustom.comofficials for the reasons mentioned above. demands from its employees and the maintainers of its website to provide to its users/clients the security level appropriate as it is indicated in this Privacy Statement. In no other case, could share with third parties your personal data, without your own consent first, unless it is required to do so according to legal means.

Please note that under these circumstances it is permitted or required by the law or due to judicial decision, the collection, use or disclosure of your personal data as they have been communicated and collected online without your consent given first (as for example in case of a court order).


The warranty for all the Soundz products is 12 months from the date of the receipt.

The warranty does not cover products that suffer damage due to improper handling, accident, unauthorized repair, changes in ear physiology, fair wear and tear, or damage caused by oral secretions, fluids, and water inside the filters.

Soundz guarantees all products against defective manufacturing materials and workmanship for two years from the receipt date. The guarantee does not cover damage due to abuse and blockage due to ear wax and moisture.

Things not covered under warranty are as follows:

  • Blockage due to wax or debris in the earpiece
  • Misuse or accidental damage
  • Attempts to rectify by unauthorized persons
  • The fee to impression taker when redeeming a voucher
  • Postage & Packing fee when a voucher is canceled


With SoundzCare you get an additional one-year limited warranty.

SoundzCare is available only for custom in-ear monitors and you can purchase it at the configurator when you design the products. You can not purchase it separately.


Impressions and Bite Blocks

Using a 1″ bite block when you get your impressions is very important. Don’t use less than an inch. Don’t chew. Don’t open your mouth without biting on a 1″ block. If you don’t use a bite block or use less than an inch, your monitors will likely not seal or fit properly. Using much more than an inch may also lead to an improper fit.

Our fitting warranty is valid only if the soundz ear impressions audiologist guide is followed properly!

We will fix, fill, or remake any earpiece returned due to poor fit or malfunction within 60 days of dispatch. 

If required we will need new impressions to remake your custom made products.


We will change your filters only once, for lower or higher attenuation filters in the same category of any Soundz Uni or Soundz Custom-Made products you purchased, if the sound attenuation is not proper for you, within 60 days of dispatch. 

Soundz warrants that inside the warranty period, according to its own discretion, it will either repair or replace any goods that accept as being defective.

In every case, all transport, courier and shipping cost is covered and paid by the Buyer – Customer – Partner – Distributor – Dealer. 
In order, the products to be covered by the guarantee – warranty, the Customer should send them, along with the proof of purchase, to Soundz registered address.


  • Soundz Universal Fit earplugs and Accessories

We accept returns for our Soundz universal fit earplugs and accessories within 10 days of receipt, as long as the package is not opened. We will refund you your order but charge you for the shipping cost for sending you and receiving back your order. All products that will be returned for replacement must be delivered with their full and closed package unharmed. If the package is damaged we will charge you 30% of the retail cost of the product.

  • Soundz Custom fit in-ear monitors

We do not offer a return policy for our custom fit in-ear monitors.

If you cancel your order of in-ear monitors before we build them, you must cancel the order within 24 hours. We will process your refund within 5 business days.

We are unable to offer a refund after your in-ear monitors have been built or after the manufacturing process has been started.

  • Soundz Universal fit in-ear monitors

We offer a 15-day return policy for our universal fit-in-ear monitors, as long as they have not been customized.

If you wish to return your universal fit-in-ear monitors, you can return them within 15 days of the purchase. You must return them in their full package unharmed, along with the payment receipt.

If the monitors are damaged or even scratched we can not accept the return.

If the package, cable, or accessories are damaged, we will charge you for the cost of the damage.

Our return policy does not cover shipping costs. All shipping costs are paid by the customer.

  • Soundz Custom-made earplugs

We do not offer a return policy for our Soundz Custom-made earplugs.

  • Soundz Upgrade policy for earplugs.

You can upgrade your Soundz Uni earplugs to the additional category of the Soundz Custom-made earplugs within 30 days from the receipt, paying only the difference in the cost, as long as the products have not been harmed. (For example, if you have purchased Soundz Uni Music earplugs, you can upgrade them to Soundz Music Pro earplugs).

All Soundz Uni earplugs that will be returned for upgrade must be delivered without any damage with their full package unharmed.

All shipping and courier costs for the returns and upgrades are being paid by the customer.


The information contained in this website is for general information purposes only.

The information is provided by Soundz and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Soundz. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Soundz takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

What people say about us

Facebook & Google reviews

Soundz earplugs
Based on 15 reviews
powered by Google
I've never worn in-ear headphones!! I have to say that it is the best thing I could imagine, from the descriptions of musician friends, regarding the subject of in ear monitoring!!! You guys are amazing, the whole Soundz team, in everything!!! Service, immediacy, consultation! To everything!!! And although we never came in close contact, everything worked flawlessly and with full trust, as if we had known each other forever!! Thank you very much for your wonderful AVANT model that you made for me!!! Keep up the good work! Be well, I hope to meet in person in the near future!!!
11:17 05 Dec 23
The Flames are excellent headphones, they are great for live and studio use. I highly recommend them! Excellent service from the Soundz team!
Traiana AnaniaTraiana Anania
20:47 04 Dec 23
It's a shame that I hadn't taken the headphones for so many years...!The best gift I ever gave myself
Cathal OConnorCathal OConnor
15:22 16 Aug 23
These are the best custom sound ear plugs on the market. They've just released the Inferno Version 2 which is 10 times better. If you value your hearing you should invest in your health and get these. Couldn't recommend any higher. Thanks for assisting with my hearing!
Apostolos MosiosApostolos Mosios
21:44 20 Jul 23
Fanis StamFanis Stam
09:41 16 Jan 23
Best quality for professionals & more! Great customer service.