[ WELCOME TO SOUNDZ SUPPORT ]

WE ARE HERE TO HELP YOU

1

One of our experts is here to answer your questions. Just email us to support@soundzcustom.com

2

You are not sure which product covers your needs? Do not hesitate to email us to support@soundzcustom.com

3

The distance can not stop us from loving your hearing! We offer shipping worldwide with DHL Express.

[ ΗΟW TO ORDER ]

CUSTOM MADE EARPLUGS

JUST FOLLOW THE STEPS

Choose the products you desire
Add the accessories you like
Proceed to checkout
Pay your order and send us the payment receipt

5. EAR IMPRESSION PROCEDURE

At one of our Soundz cooperative hearing centers

In order to make your custom made earplugs, we need your ear impressions. We do not charge the ear impression procedure at our Soundz cooperative hearing centers you can find at our map.

If you do not have a Soundz cooperative center near you, email us and we can find a hearing center to take your impressions. The average cost for this service is usually 20 – 40 euros. You can ask the hearing center to scan your impressions and email us the .stl file to orders@soundzcustom.com along with your order number.

You can also ship us the impressions via post office or a courier company.

[ PAYMENT ]

YOU CAN PAY VIA

DEBIT – CREDIT CARD
PayPal
BANK WIRE TRANSFER

[ SHIPPING ]

DHL express courier

Shipping time is usually 1 to 5 days.

[ DELIVERY TIME ]

For SOUNDZ Universal fit and accessories, we ship our products in 1 to 5 working days (depending on availability) from the day of the order
For SOUNDZ custom fit products we usually need 10 to 15 working days to make the products (depending on how busy our lab is) from the day we receive your ear impressions

Got questions?

We have the answers!

support@soundzcustom.com

Frequently asked questions

How can I order custom made earplugs?

For all custom made earplugs we need your ears impressions. Check out our map and find the nearest Soundz impression-taking center near you. If there is no cooperative center near you, contact us and we will help you find one.

Is there any additional charge for the impression-taking procedure?

Τhe usual fee for impression-taking in an average audiology-hearing center is 20€ to 40€. Contact us and we will help you find a hearing center near you.

Which payment methods can I use to check out?

We accept all major credit cards (MasterCard, Visa, Maestro) as well as bank-wire transfer and PayPal

What is your warranty policy?

We offer a 1-year limited warranty on all purchases through our site. You can find more information on our policy here: Warranty Policy.

Do you deliver products with express delivery worldwide?

Yes! We offer DHL express delivery.

How long do I have to wait for my Soundz Custom-made Earplugs to be delivered?

Since we have your ear impressions, our lab needs 10 to 15 working days to manufacture the custom molds.

Can I track my order?

Yes, we will mail you the tracking number when we ship your order.

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. You will also receive a confirmation email at the email address you provided at registration. If you’re still unsure about your order, you can always contact us at orders@soundzcustom.com.

Michael Sahl

7 October 2026

Worth the upgrade! Custom fit and the sound is amazing, truly next level upgrade from regular in ears. Build quality is nice. Expect some time to ship and get them back but happy to order from a European country.

Mickael Cossé

1 September 2026

Great quality ears, great reactivity from Apostolos and great production time, in addition, living in a distant country, the possibility to work from 3D scans is really convenient and the ears fit perfectly in the end, great isolation ! to resume in a simple word : Great :) i highly recommend Soundz in ear (Dune model user)

Kim Broekhuyse

28 August 2026

I desperately needed customized ear plugs for sleep and received a tip about Soundz. From the first contact with their international sales manager Apostolos till receiving the ear plugs by post, the service was impeccable. I am absolutely amazed at the quality of their ear plugs for sleep. They are comfortable to wear, non-itching, almost non-sweating and the environmental sounds are cancelled out to a great extent. I can finally sleep without being disturbed by loud noise! I am very grateful.

Dimitris Vlachos Official Chanel

3 June 2026

Άψογοι στην δουλειά τους. Πολύ καλά τα επαγγελματικά ακουστικά soundz. Ευγενεστατοι όλοι οι συνεργάτες στην Λάρισα. Επίσης άψογη δουλειά με ακουστικά βαρηκοΐας. Επεξήγηση σε ότι αφορά την ακοή. Γρήγορο και άψογο service όταν χρειάζεται. Ευχαριστώ πολύ!!! Άλλη μια φορά που επισκεφθηκαμε την εταιρεία για Service και ήταν άψογοι!

George Fokas

7 May 2026

Premium ήχος, άψογη εξυπηρέτηση Εξαιρετική ποιότητα ήχου (έχω τα flame IEMs), ΑΨΟΓΗ και γρήγορη εξυπηρέτηση. Δε χρειάζεται να πω τίποτα άλλο, μπράβο παιδιά.

George Katsikis

8 April 2026

Ότι καλύτερο υπάρχει σε Custom IEM!!! Τα προτείνω ανεπιφύλακτα!!! (Flame - 8 drivers per side) Τέλειος ήχος με λεπτομέρεια και απόκριση όλου του φάσματος των συχνοτήτων. Τρομερή άνεση όταν τα φοράς. Είναι σαν να μην φοράς ακουστικά. Είναι ιδανικά για πολύωρα live. Επίσης ένα μεγάλο μπράβο στην ομάδα της Soundz για την βοήθεια, την υποστήριξη και το service που παρέχουν, οπότε αυτό χρειαστεί. Και το σημαντικότερο, είναι ένα 100% Ελληνικό προϊόν!!!

Zachos Rouvellas

26 February 2026

Πολύ καλή εξυπηρέτηση, και το προϊόν το καλύτερο με μεγάλη διαφορά!

john kritoulis

23 February 2026

Για άλλη μια φορά γρήγορη εξυπηρέτηση από το service και άμεση αποστολή!Συγχαρητήρια και πάλι κ ευχαριστώ πολύ!!!

Billy A. (Billy Andre)

12 January 2026

Άψογη εξυπηρέτηση και ενημέρωση αν χρειαστεί, για το προϊόν Soundz Uni Music που πήρα, πραγματικά εντυπωσιακό, στην αρχή νόμιζα πως δεν δουλεύει γιατί ακούς ολόιδια αλλά πιο χαμηλά. Σε μεγάλες εντάσεις συναυλίας απλά σου κόβει το φύσημα του χάους και στο καθαρίζει, ίσως κάνω upgrade τις Custom κάποια στιγμή για απόλυτη προστασία.

akis kostopoulos

3 January 2026

Πολύ ευχαριστημένος από την αγορά ωτασπίδων ύπνου ... Καμιά σχέση με αυτές των φαρμακείων... Ακριβές αλλά αξίζουν... Και συνήθως ότι πληρώνεις, παίρνεις...

[ WELCOME TO SOUNDZ SUPPORT ]

WE ARE HERE TO HELP YOU

1

2

3

CUSTOM MADE EARPLUGS

YOU CAN PAY VIA

Frequently asked questions

What people say about us

Facebook & Google reviews

Download the Soundz app

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