A. How to order
Just follow the steps
1. Select the products you wish to order.
2. Add your accessories and extras.
3. Add your products to the basket.
4. Check out, pay and print your receipt.
5. Impression taking:
a. In one of our cooperating hearing centers:
For all custom made products we need your ears impressions. Check the map and find the nearest fitting center. Send us an email and we will be able to book you an appointment. When you have the impressions taken, they will be sent directly to us by the center. The cost of the “impressions taking” and shipping is included in the price only in the regions of the cooperating fitting centers that are included in our map! If there is no cooperative fitting center near you, contact us and we will help you find one.
b. If there is not a Soundz partner in your country, contact us and we will guide you through about ordering and shipping.
Else you can visit a hearing center near to you and after taking your ear impressions, you will ship them to our address:
Megalou Alexandrou 21, Larissa, Greece, 41222, Earmedical Hearing Centers.
After receiving your impressions we will make your products and deliver them to you within 10 - 20 working days worldwide.
B. PAYMENT - SHIPPING
You can pay via
1. Bank deposit or wire transfer
- Piraeus Bank - IBAN: GR28 01726060 0056 0607 0514 030
- Beneficiary: Earmedical
2. Debit or Credit card – Secure transaction
During your transaction, you are transferred to the safe environment of the Cooperating Bank Site for VISA, MASTERCARD, AMERICAN EXPRESS and DINERS credit cards. None of your personal or credit card’s privacy data is being known to us or saved in any file. Your transaction is strictly between you and the bank.
3. Payment with PayPal
Paypal is the fastest, safer way to make an online payment.
All international shipping is made via:
1. ELTA, A' class Priority, registered.
Please Visit the ELTA Track and Trace webpage to track your order
2. DHL express.
- For all the Soundz Uni Earplugs the delivery time worldwide is 3-10 working days from the payment confirmation by ELTA regular mail and 1-3 working days by DHL express. (subject to availability)
- For all the Soundz Custom-Made Earplugs the delivery time worldwide is 10 - 20 working days from the day we receive your ear impressions, by both shipping services.
C. Warranty and Guarantee
The warranty for all the Soundz products is 12 months from the date of the receipt. The warranty does not cover products that suffer damage to improper handling, accident, unauthorized repair, changes in ear physiology, fair wear and tear, damaged caused by aural secretions, fluids, and water inside the filters.
Soundz guarantees all products against defective manufacture materials for one year from the receipt date. The guarantee does not cover damage due to abuse and blockage due to ear wax and moisture.
Fitting and filter warranty
We will fill or remake any earpiece returned due to poor fit within 30 days of dispatch. We will change your filters only once, for a lower or higher attenuation filters in the same category of any Soundz Uni or Soundz Custom-Made earplugs you purchased, if the sound attenuation is not proper for you, within 30 days of dispatch.
Soundz warrants that inside warranty period, according to its own discretion, it will either repair or replace any goods that accept as being defective.
In every case, all transport, courier and shipping cost is covered and paid by the Buyer - Customer - Partner - Distributor - Dealer.
In order, the products to be covered by the guarantee – warranty, the Customer should send them, along with the proof of purchase, to Soundz registered address.
All products that will be returned for replacement should be delivered with their full package. All shipping and courier costs for the returns are being paid by the customer.
Things not covered under warranty are as follows:
- Blockage due to wax or debris in earpiece
- Misuse or accidental damage
- Attempts to rectify by unauthorized persons
- Fee to impression taker when redeeming a voucher
- Postage & Packing fee when a voucher is canceled