ONLINE order of custom made products

just follow the steps

1. Select the products you wish to order.
2. Add your accessories and extras.
3. Add your products to the basket.
4. Check out, pay and print your receipt.

5. Impression taking:

a. In one of our cooperating hearing centers:

For all custom made products we need your ears impressions. Check the map and find the nearest fitting center. Send us an email and we will be able to book you an appointment. When you have the impressions taken, they will be sent directly to us by the center. The cost of the “impressions taking” and shipping is included in the price only in the regions of the cooperating fitting centers that are included in our map! If there is no cooperative fitting center near you, contact us and we will help you find one.

b. If there is not a Soundz partner in your country, contact us and we will guide you through about ordering and shipping.

Else you can visit a hearing center near to you and after taking your ear impressions, you will ship them in our address:

Megalou Alexandrou 21, Larissa, Greece, 41222, Earmedical Hearing Centers.

After receiving your impressions we will make your products and deliver them to you within 10 -15 working days worldwide.

PAYMENT - SHIPPING

You can pay via

1. Bank deposit or wire transfer

  • Pireaus Bank - IBAN: GR28 01726060 0056 0607 0514 030
  • Beneficiary: Earmedical

2. Debit or Credit card – Secure transaction

During your transaction you are transferred to the safe environment of the Cooperating Bank Site for VISA, MASTERCARD, AMERICAN EXPRESS and DINERS credit cards. None of your personal or credit card’s privacy data is being known to us or saved in any file. Your transaction is strictly between you and the bank.

3. Payment with paypal

PayPal.svg

Paypal is the fastest, safer way to make an online payment.

Shipping

 All international shippings are made via:

1. ELTA, A' class Priority, registered. 

Please Visit the ELTA Track and Trace webpage to track your order

2. DHL express.

Delivery time

  • For all the Soundz Uni Products the delivery time worldwide is 3-10 days from the payment confirmation by ELTA regural mail and 1-3 workind days by DHL express.
  • For all the Soundz Custom Products the delivery time worldwide is 10 - 15 days from the payment confirmation by both shipping services.

Warranty and Guarantee

The warranty for all the Soundz products is 12 months from the date of the receipt. The warranty does not cover products that suffer damage to improper handling, accident, unauthorized repair, changes in ear physiology, fair wear and tear, damaged caused by aural secretions, fluids and water inside the filters.

Soundz guarrantee all products against defective manufacture materials for one year from the receipt date. The guarantee does not cover damage due to abuse and blockage due to ear wax and moisture.

Fitting and filter warantee

We will fill or remake any earpiece returned due to poor fit within 90 days of dispatch. We will change your filters only once, for a lower or higher attenuation filters in the same category of any Uni or Custom Product you if the sound attenuation is not proper for you, within 30 days of dispatch. 

Soundz warrants that inside warranty period, according to its own discretion, it will either repair or replace any goods that acceprs as being defective.

In every case all transport, courier and shipping cost is covered and paid by the Buyer - Customer.
In order the products to be covered by the guarantee – warrantee, the Customer should send them, along with the proof of purchase, to Soundz registered address.

Returns

All products that will be returned for replace should be delivered with their full package. All shipping and courier costs for the returns are being paid by the customer.

Soundz Love your hearing